Please read this Privacy Policy carefully as the terms may have changed since your last visit to this website. By using this website and/or registering with Mailock Limited, you are accepting and consenting to the practices described in this Privacy Policy.

Your privacy and security is important to us. We know that providing personal information is an act of trust and we take that trust seriously. Mailock Limited will not disclose any of your personal information, including your email address, to any third party without your consent, unless you give us specific consent to act otherwise. Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.

The website may contain links to third party websites. Mailock Limited assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

Mailock Limited may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. You should therefore return here regularly to view our most up to date Privacy Policy.

Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside the United Kingdom.

You have the right of access to any personal information processed by us. Mailock Limited provides you with access to your information via the Mailock System to give you the opportunity to identify any inaccuracies and amend details. Where possible, if Mailock Limited is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Mailock Limited by contacting us. Mailock will require proof of your identity before any information is disclosed or amended by your instruction.

The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase.

We collect:

• Title
• Full name
• Email address
• Address
• Telephone number(s)
• Credit card type
• Credit card number
• Credit card expiry date
• Gender
• Date of birth
• Email challenges

How we use it:

• To check that a credit card is valid
• To pay for your account
• To send you postal challenges
• To communicate with you on Mailock Limited-related matters
• To provide you with order and billing history information
• To provide challenges on encrypted emails we send via the service.

When you visit the site, Mailock Limited collects statistical information about your visit with a view to enhancing the service.

What we collect

• IP address
• Browser used
• Web page display time
• Length of visit
• Date and time of visit

How we use it

• To determine which users are using the service frequently and infrequently.
• To ensure the service is running correctly for all users.

Mailock Limited uses cookies (a small file that is stored by your browser to recognise you and store your preferences) to help speed up the login process and for security purposes. You may adjust the settings on your browser to refuse cookies but some of the Services may not work if you do so.

To use the Mailock service you must provide us with at least one email address. We will be able to associate email addresses to your user ID and gain statistics on your previous browsing and service usage experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

The principal purposes for which we collect and store your personal information are to verify your identity, authorise payment, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, and maintain the account you hold with us, together with improving our website and services.

Marketing and service development purposes.

Apart from using your personal information to process any orders you may place, if you provide Mailock Limited with an email address, it will may be entered into our regular email update service. There will be an opt out setting on your account to disable any marketing emails if Mailock chooses to send email literature.

In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our servers and to administer our website.

You can access 'My Account' and correct the personal details that we gathered when you subscribed. You must be logged in to access this information. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.

Mailock Limited is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:

• Mailock Limited is required by law to disclose information to third parties.
• Where it is necessary for system operation i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.

The Mailock system communicates with third-party Systems to validate certain parts of your personal information and to take payments. The following systems may be used to validate your details and/or to enhance the user interface :

• Collect payments via credit / debit card (Sage Pay)
• Post code lookup (any)
• Validate personal information (GB Group)

Any linked websites are not under the control of Mailock Limited and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use. As a subscriber you have certain rights under the Data Protection Act 1998. You have the right to be told what personal information we hold about you on our database. Should you wish to exercise that right, or if you have any questions concerning the Mailock Limited privacy policy please write to us at: Mailock Limited, 99 Gosport Road, Fareham, PO16 0PY.

Mailock Limited has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.

While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Your Mailock Limited account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Mailock Limited website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Access authorisation is granted to key Mailock Limited staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.

If you have questions or concerns regarding this Privacy Policy, please contact; Privacy Officer, Mailock Limited. 99 Gosport Road, Fareham. PO16 0PY.

This version last updated 23rd August 2010.